TERMS AND CONDITIONS - Poznań City Card

1. Poznań City Card Project – a special offer for the people visiting Poznań and the Poznań agglomeration aimed to promote tourism.
2. Organiser – The Poznań Tourism Organization based in Poznań (61-841) at Plac Kolegiacki 17, entered into the Register of Associations, Other Social and Professional Organizations, Foundations and Independent Public Health Care Facilities kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number: 0000165637, NIP: 7781412473, REGON: 634522667.
3. Partner – entity participating in the Poznań City Card Project, who under the contracts concluded with the Organiser shall offer its products or services to the Card Users on special terms defined in the Guide.
4. Establishment – the Partner's establishment accepting the Poznań City Card.
5. Guide – information about offers of and discounts granted by the Partners; the Guide shall contain the address details, photograph of the Partner's product, service or registered office, and a description, available on the Internet website karta.visitpoznan.pl.
6. Card User – the Poznań City Card buyer who completed the Card Activation.
7. Card – a plastic card carrying electronic data of the Packages, having its individual number and a code, also storing the Card User's details (customised). The medium can be used repeatedly to store an unlimited number of Packages purchased by the owner.
8. Packages – special offers of the Partners targeted at the Card Users and valid throughout the term of the time Option starting on the date of Package Activation. The Packages are stored in the Card in the form of electronic data.
9. Package Activation – Package Activation is conducted at the time of sale by the Card User and requires the stating of the activation date by the Card User. The package activation may take place exclusively during the validity term stated in the description of each and every Package. The time Option starts upon the Package Activation.
10. Time Option – 24, 48 or 72 hours – depending on the type of purchased Package.
11. Package – an electronic ticket, constituting an additional offer top-up for the City Card accepted by the Establishments described in the Guide, entitling to discounts, rebates or benefits described in the Guide.  
12. Authorised Point of Sale – Tourist Information Point managed by the Organiser. List of Authorised Points of Sale can be found on the Internet website karta/visitpoznan.pl
13. Partner Point of Sale – a different point of sale of the City Cards and Packages. Partner points of sale are listed on the Internet website karta/visitpoznan.pl  
14. ZTM - Poznań Public Transport Company

1. The City Card constitutes an offer of discounts, rabates or benefits granted by the Partners as a part of the individual Packages described in detail in the Guide and valid throughout the term indicated in the Guide. 
2. The discount offer as a part of individual Packages shall be available from the moment the Package is entered in the City Card. The Package constitutes an electronic ticket constituting a top-up of the City Card:
   • It is accepted by the Establishments or by the Partners described in the Guide on the terms and conditions described in the Guide. Information about the benefits offered as a part of a specific Package can be found in the Guide;
   • The discount or a different benefit being a part of the Package may be used exclusively after the verification of the City Card and Package validity in the Reader available at the specific Establishment. The Card User shall provide the City Card to the Partner for verification. In the case of doubts as to the identity of the Card User the Card User shall confirm their identity using proper documents. If the City Card is not provided or if it is found invalid or there is no valid Package or if the identity is not confirmed or if the City Card holder is not the owner of the City Card the Partner may deny the discount, rebate or a different benefit.
3. The ZTM Ticket is an electronic ticket that tops up the City Card: 
   a. valid for the duration of the Time Option;
   b. entitles you to travel on buses and trams organized by ZTM in zones A, B, C and D (without section and zone restrictions), the zone area is available on the website https://www.ztm.poznan.pl/wszystko-o -tickets/ticket-zones/;
   c. entitles you to an unlimited number of transfers on all lines organized by ZTM in zones A, B, C and D
4. The Organiser may change the offer at any time as a part of individual Packages by expanding them to include additional Establishments, additional rights to discounts or other types of rebates or services. The change of the offer, referred to in the previous sentence, shall apply as of the introduction of the corresponding change on the Internet website www.visitgdansk.com/kartaturysty.
5. The Organiser may change the offer at any time as a part of individual Packages by removing specific Establishments, rights to discounts or other types of rebates or services from the offer. The change of the offer as a part of individual Package entailing removal of specific Establishments, rights to discounts or other types of rebates or services from the offer shall not apply to purchased and Activated Packages. The Organiser shall announce the change via the Internet website www.visitgdansk.com/kartaturysty.
6. After the Package is activate it is impossible to change the Time Option expiration date.
7. It is possible to repeatedly top up the City Card with the Packages.
8. The full list of Partners is available on the Organiser's Internet website: karta.visitpoznan.pl
9. The Card is not a payment card.
10. The City Card is a registered card. The owner's signature is required for the card to be valid.
11. The current version of the Rules and Regulations is available on the Organiser's Internet website: karta.visitpoznan.pl. 

1. The City Card app is available for free. The sale prices of the individual Packages are determined by the Organiser.
2. Persons entitled to a discount may purchase discounted Packages. In the case of Packages the discounted ones are available to:
   • war veterans - on the basis of war veteran ID;
   • the persons with impaired hearing (speech) - on the basis of the ID issued by the Polish Association of the Deaf;
   • retired persons and pensioners as well as widows/widowers after the retired persons and pensioners enjoying the retirement and pension benefits after the deceased spouse - on the basis of the retired person or pensioner's ID (ID issued by ZUS or a different social insurance company in the Republic of Poland) together with an ID document;
   • children from 4 to 7 years of age;
   • primary school, secondary school, high school post high school students until the 31st of December of the year in which they become 24 years old – on the basis of the school ID;
   • university students – on the basis of the student ID;
   • students of foreign universities until they become 26 years old – on the basis of the European Youth Card EURO<26 "Student" or the ISIC Card issued outside the territory of the Republic of Poland;
   • PhD students – on the basis of PhD student's ID or PhD studies participant's ID.
3. In the case of the ZTM Ticket, the entitlement to discounts on public transport is regulated by Resolution No. Resolution No. XCVI/1846/VIII/2024 of the Poznań City Council of January 16, 2024. Information is available on the website https://www.ztm.poznan.pl/wszystko-o-biletach/ulgi-i-zwolnienia/
4. The person using the City Card with a discounted Package should show a valid document confirming the right to the discount on the request of the Partner or an authorised controller in the means of public transportation and at the Establishments. 

1. The City Card and the Packages are sold at the Authorised Points of Sale and at the Partner Points of Sale listed on the Internet website karta.visitpoznan.pl, and also online – on the Internet website karta.visitpoznan.pl.
2. The Card User may return the Package without a cause within 4 hours after the purchase. In this case the Organiser shall immediately refund the paid amount to the Card User. The intention to return a Package should be reported to the Organiser at the Authorised Point of sale, whereas a Package purchased at a Partner Point of Sale can be returned only at the same Partner Point of Sale.
3. The Package, referred to in par. 3, shall not be returned after the Package is used.

1. In the case of a defective operation of the City Card or a Package the User should immediately contact the Authorised Point of Sale or the Partner Point of Sale where these items were purchased.
2. In the case of a defective operation of the City Card or a Package purchased in the Internet store www.karta.visitpoznan.pl please immediately contact one of the following points of sale
   • Tourist Information

• submit the complaint in writing (on the complaint form available at the point of sale);
• provide the necessary details: City Card number, date and time of Card or Package expiration and details enabling contacting the Card User;
• detailed description of the defective operation of the City Card or a Package covered by the complaint;
• present the City Card;
• present a purchase receipt;
• indicate method of providing information about the resolution of the complaint.

1. The Card User shall immediately inform the Organiser at the Authorised Point of Sale about the loss of the Card.
2. If the Organiser is informed about the loss of the Card the Organiser shall immediately block the Card. After the Card is blocked it will be impossible to use it again.
3. If the Card User reports the loss of the Card the Organiser at the Authorised Point of Sale, having charged a manipulation fee of PLN 5  may grant a new City Card number to the Card User. In order to assign a new number to the City Card the Card User should provide the Organiser with a purchase receipt for the City Card or a Package and the details provided in the purchase form. Due to its unique character, the Metropolitan Ticket is assigned to a specific carrier - a plastic card or a mobile application. After the medium is lost, it cannot be recreated on a new medium.